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What Governs Your Account on y88

These terms set out the rules that apply when you open and use an account with us, including how we handle your data, what eligibility means for Pakistan, and how local law shapes what's available to you.

Account Eligibility TermsData Handling PolicyJazzCash, Easypaisa, Raast Payment RulesCookie and Retention PolicyContact and Rights Requests
y88 What Governs Your Account on y88
LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If something in our terms is unclear, or you want to raise a concern about how your account or data is being handled, there are three ways to reach our team. We aim to acknowledge legal and data-related queries within a reasonable timeframe. For urgent account matters — such as a disputed transaction through Raast or a JazzCash deposit that has not reflected — flag it through live chat so it can be escalated without delay.

Live Chat Available directly from your account dashboard. Use this for urgent matters, including payment disputes involving JazzCash, Easypaisa, or Raast transactions.
Email Support Send policy queries, data requests, or formal complaints to our support email. We handle data-access and account-closure requests through this channel.
Account Help Centre Our help centre covers common legal questions including account eligibility, what data we hold, how to update your details, and how to request account closure.
DATA AND ACCOUNT SECURITY

How We Protect and Manage Your Information

Account security and data handling are treated as operational priorities, not afterthoughts. Every account is protected with SSL encryption on login, and sensitive actions — including password changes and withdrawal requests — require OTP verification to your registered mobile number. We do not share your personal data with third parties for marketing purposes. Payment details tied to JazzCash, Easypaisa, or Raast are stored only in tokenised form; we never hold your full wallet PIN or mobile banking credentials. If you want to know what data we hold about your account, or want to request a correction or deletion, you can submit a formal request through email support.

SSL Encryption on Login

Every account session is encrypted. Sensitive actions like withdrawals and password changes require OTP verification to your registered mobile number before proceeding.

Tokenised Payment Data

JazzCash, Easypaisa, and Raast details are stored in tokenised form only. We never hold your full wallet PIN or mobile banking credentials on our servers.

Data Retention Rules

We retain account data for as long as required by applicable law or our operational obligations. Once those periods lapse, data is securely deleted from active systems.

Your Right to Access and Correct

You can request a copy of the data we hold on your account, ask for corrections, or submit a deletion request through our email support channel at any time.

Common Legal Questions About Your Account

These are the questions we get most often about our terms, your rights, and how policy applies to accounts in Pakistan. If something here does not answer your specific situation, reach out through live chat or email.

Availability depends on local law and is offered only where eligible regions permit. You are responsible for confirming that accessing our platform is lawful in your jurisdiction before opening an account.

We collect the information you provide at registration — name, mobile number, and payment method details. Payment data from JazzCash, Easypaisa, or Raast is stored in tokenised form, not in full.

Yes. Send a deletion request through our email support channel. We will process it subject to any retention obligations under applicable law, then confirm once the deletion is complete.

Raise the dispute through live chat so it can be escalated promptly. Our team will cross-check the transaction record and liaise with the relevant wallet provider's process to resolve it.

Updated terms are posted on this page with the effective date. Continuing to use your account after that date is treated as acceptance. If you disagree, contact us to close the account before the date shown.

Send formal complaints to our email support address. Legal and data-related queries are handled separately from general account help and we aim to respond within a reasonable timeframe.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.