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How y88 Handles Your Personal Information

This privacy policy covers what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our lobby — and exactly how we protect it.

Account data kept secureJazzCash, Easypaisa, Raast payment data protectedNo data sold to third partiesClear data request processPakistan-region scope
y88 How y88 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account data sits behind SSL encryption, and access to payment records — including JazzCash, Easypaisa and Raast transaction logs — is restricted to authorised staff only. We do not share data outside the boundaries described in this policy, and we review our practices whenever our services change.

Encryption in Transit and at Rest

All data moving between your device and our servers is encrypted via SSL. Stored account records, including payment history, follow the same protection standard.

Cookie and Tracking Controls

Our cookies track session state and your lobby preferences. You can clear or block them via your browser settings; doing so may affect how certain account pages load.

Data Retention and Deletion

We keep your data while your account is open and for the legally required period after closure. Once that window passes, we remove identifiable records from active systems.

Your Right to Access and Correct

You can request a copy of the data we hold on you, ask us to correct inaccuracies, or raise an objection to how we process it — all through our support team.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold, request a correction, or ask us to delete your account information, reach out through any of the channels below. We aim to respond to data-related requests within a reasonable period, and we will confirm receipt as soon as your message arrives.

Team online

Email Support

Send your data request or privacy concern to our support email. Include your registered account name so we can locate your record quickly.

Live Chat

Open the live chat widget from any page in your account. Describe your privacy query and our team will route it to the right person.

Account Settings

Some data preferences — like marketing communications and cookie choices — can be updated directly inside your account settings without contacting support.

Common Questions About Your Data at y88

Here are the questions we get asked most often about how your personal information is used, stored and protected on this platform.

We collect your name, email address, contact number and the credentials you set during registration. We also log device and session data to keep your account secure from unauthorised access.

We store transaction reference numbers to match payments to your account. We do not hold your wallet PIN or full account credentials — those stay between you and your payment provider.

Yes. Contact our support team via live chat or email with your registered account name. We will locate your record and share the relevant data within a reasonable timeframe.

We retain records for the period required under applicable law after account closure. Once that period ends, we remove identifiable personal data from our active systems.

We share data only with payment processors like Raast and fraud-prevention partners who operate under strict data-protection agreements. We do not sell or trade your data with marketing companies.

Some fields, such as communication preferences, can be changed directly in your account settings. For identity-linked details, contact our support team and we will guide you through the verification step required.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.